Customer engagement

Turn every visit, scan and screen into a customer you can reach again.

Guest WiFi that captures customers, QR experiences they actually use, scratch cards, AI photo moments and in-store screens, all managed from one place and connected to the data in your ERP.

Delivered by RetailHQ on The Copper Clock engagement platform.

One platform, every touchpoint

Pick the channels that suit your business. They share one customer database and one dashboard.

WiFi

CopperClock WiFi

Branded guest WiFi that signs customers in, builds your opt-in database and shows your offer the moment they connect.

QR

ScanMe

Scan-to-phone experiences: digital menus, vouchers, surveys, competitions, scratch cards and event pages you can update any time.

Screens

VelaCast

Digital signage and retail media: your campaigns, supplier ads and live customer content on in-store screens.

Infrastructure

Security & Networks

The WiFi, network and security installation underneath it all, installed and supported.

Connected to your ERP

This is where RetailHQ comes in. We link the engagement platform to the system you already run, so campaigns use real stock, prices and customers.

Promotions from your stockScreens and vouchers that pull current specials and prices from your ERP, so nothing is out of date or out of stock.
Vouchers that reconcileRedemptions read back against your sales, so you can see which campaign actually sold.
Customers you can recogniseWiFi and QR sign-ups matched to account customers and buying history, for offers that fit.

How it works

1. ConnectWe install the WiFi and screens, set up your branded pages and link your ERP.
2. EngageCustomers connect, scan and play: offers, competitions, surveys, scratch cards and photo moments.
3. MeasureSee who visits, how often, what they respond to, and what each campaign sold.

Showcase: Erinvale Country & Golf Estate

A recent campaign at Erinvale in Somerset West, from in-venue screens to a golf day where every player became part of the show.

In-venue screens that sell

Portrait 4K screens in the clubhouse and pro shop run a rotating playlist, managed remotely.

  • Brand and heritage content that welcomes members and visitors
  • Membership drive with a QR code straight to fees and sign-up
  • Paid ad slots that suppliers and local businesses can book
Erinvale welcome screen Erinvale membership screen with QR code Advertiser slot specification screen
Photo gallery tile Competitions tile Scratch cards tile Events tile

A branded mobile Garden

Scanning a code or joining the WiFi opens Erinvale's own mobile page: events, competitions, scratch cards and the photo gallery, all branded and all editable from the CMS.

Every sign-up lands in one customer database, with age, visit frequency and engagement reporting.

Scratch & win

A digital scratch card in the pro shop: customers scratch on their phone, and winners show the prize screen at the counter.

  • Prizes and odds set in the CMS
  • One card per player per round
  • Every play captured for reporting
Erinvale scratch card Scratch card winning screen
BoysNight Golf Day scan-me poster

Golf day: AI photo moments on the big screen

Players scanned a QR code at registration to open their photo account. Pictures taken on the course were restyled by AI and sent straight to the clubhouse screens.

1930s golfersMad MaxWW2The Great GatsbyPixar PiratesVikingsRoman EmpireSteampunkTommy Gun gangstersFantasy

Every player who joined became a contact the club can invite back.

Who it's for

The same platform works across the supply chain.

Retailers

Guest WiFi, vouchers and screen specials that drive repeat visits, with redemptions read back against your sales.

Wholesalers

Trade-counter screens and QR price lists for contractors and account customers, updated from your ERP.

Suppliers

Buy retail media on in-store screens and run promotions where your products are actually sold.

Distributors

Push campaigns across your retail network and see engagement by store and region.

What you can measure

The dashboard shows who your customers are and what they respond to, venue by venue.

VisitorsNew vs returning
ProfileAge & gender mix
FrequencyHow often they visit
CampaignsScans, plays & redemptions

See it working in your business

We'll show you the platform live and map out what it would look like for your stores, branches or brands.